Can I Add Another User to My Account?

Yes — InboxAlly allows you to add multiple users to your account, each with role-specific permissions. This feature is ideal for teams that divide responsibilities across operations, compliance, data analysis, or campaign management.

You can manage user access by navigating to:

My Account → Access Management

From this section, you can invite new users, assign roles, and define the level of access each team member has. Below is a breakdown of the available user roles and their capabilities.

1. Super User

Access Level: Full

Permissions: - Manage all settings in the account - View and download invoices - Perform account upgrades and billing-related actions

Use Case: Designed for account owners or administrators responsible for full system access and billing.

2. Standard User

Access Level: Broad (with limitations)

Permissions: - Full access to most areas of the account

Limitations: - Cannot view invoices - Cannot perform upgrades or manage billing

Use Case: Suitable for team members who handle operational aspects but should not have access to financial or billing features.

3. Seed Email Manager

Access Level: Seed email operations

Permissions: - Access to the dashboard for seed email management - View, replace, shuffle, and download seed emails

Limitations: - No access to reports, broadcasts, or billing settings

Use Case: Appropriate for compliance teams or partners managing seed coverage and monitoring.

4. Analytics Manager

Access Level: Reports and performance analysis

Permissions: - Access to dashboard, broadcasts, and reports - Analyze campaign performance data

Limitations: - No access to seed email tools, billing, or account settings

Use Case: Best for marketing analysts or external consultants focused solely on performance monitoring.

5. Selective Report Viewer

Access Level: Limited reporting

Permissions: - View reports for specific sender profiles assigned to them

Limitations: - Cannot access other sender profiles, seed data, or account settings

Use Case: Ideal for clients or junior team members who need access to specific reporting segments only.

How to Add a New User

1. Navigate to My Account → Access Management
2. Click “Add User”
3. Enter the user’s email address
4. Assign the desired role
5. The user will receive an invitation to activate their access

Switching Between Multiple Accounts

If a user is granted access to more than one InboxAlly account, they can easily switch between them using the workspace selector in the top-right corner of the application interface.

The workspace selector will list all accounts the user is a part of. Selecting a different workspace will immediately switch the context to that account, allowing the user to manage settings, view reports, and perform actions based on the permissions assigned within that workspace.

This ensures a seamless experience for consultants, agencies, or team members involved with multiple brands or business units.

Security Recommendation

For optimal security, assign the minimum level of access needed for a user to complete their tasks. This ensures both functionality and data protection.

If you need help choosing the right role or require custom permissions, please contact our support team.