To cancel your InboxAlly subscription, use the cancellation link on your invoice (fastest self-service option). If you can’t access the invoice, you can also request cancellation via live chat in your dashboard or on our website.
Who can cancel
Only the account owner or a user with billing permissions can cancel a subscription. If you’re not sure who that is, check your account settings or contact us via live chat.
How to cancel (recommended: from your invoice)
- Open your most recent InboxAlly invoice/receipt email.
- Select the cancellation link on the invoice.
- Follow the prompts to confirm cancellation.
Alternative: cancel via live chat
If you can’t find your invoice or the link isn’t available, message us using the live chat widget:
- on the InboxAlly website, or
- inside your InboxAlly dashboard
Our team will confirm and process the cancellation.
What happens after you cancel
- Access: You’ll keep access until the end of your current billing cycle.
- Billing: You won’t be charged again unless you reactivate.
- Your settings & data: Your account configuration (e.g., sender profiles and related settings) is kept, so if you resubscribe later you can typically pick up where you left off.
Prefer a downgrade instead of canceling?
If you want to keep the account active but reduce cost, ask about a downgrade (or other plan adjustment) via live chat.